CSM Jobs
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Customer Success Lead

Numeral

Remote (San Francisco, California) Senior Level $180k - $250k/yr 1 Perks
Posted 1 day ago

Skills

Customer Success Management Account Management Strategic Planning Operational Scaling Customer Onboarding Retention Management Net Revenue Retention Customer Health Scoring Cross-functional Collaboration AI Implementation Process Automation Enterprise Relationship Management Mid-market Account Management Customer Feedback Analysis Renewal Workflows Success Playbooks

About the Role

Numeral is transforming tax compliance for digital businesses with an AI-native solution. This role will build and scale the Customer Success function from the ground up, defining key frameworks and acting as the voice of the customer.

Decagon

Customer Engineer, Agent Builder

Decagon

Onsite (New York, New York) Senior Level $175k - $230k/yr 7 Benefits 4 Perks
Posted 1 day ago

Skills

Solutions Engineering API Integration LLM Prompting Technical Consulting Implementation Engineering Technical Product Management Workflow Design Customer Relationship Management Technical Documentation Stakeholder Management Testing and Validation SaaS Integration

About the Role

Decagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences. As a Customer Engineer, Agent Builder, you will own the end-to-end execution of AI agent builds for enterprise customers, ensuring high-quality, scalable AI solutions.

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Majors Customer Success Manager

Five9

Remote (United States (Remote)) Senior Level $129k - $199k/yr 13 Benefits 3 Perks
Posted 1 day ago

Skills

Account Management Contact Center Technology Negotiation Executive Communication Project Management Client-Focused Solutions Strategic Planning Salesforce Business Review Execution Cross-functional Collaboration

About the Role

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Majors Customer Success Manager will partner with internal cross-functional teams to ensure successful implementation of strategic customers and act as their internal champion.

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Senior Manager, Customer Success & Enablement

CVS Health

Remote (Work At Home-New York, New York) Senior Level $67k - $199k/yr 5 Benefits 3 Perks
Posted 1 day ago

Skills

Project Management Customer Success Change Management Analytical Problem Solving Executive Presentation Salesforce Operations Content Enablement Cross-functional Collaboration Digital Tool Implementation Strategic Planning Storytelling Data Analysis RFP Preparation Account Management Marketing Automation Workflow Design

About the Role

CVS Health is building a world of health around individuals, aiming to simplify healthcare. The Senior Manager of Customer Success will develop and implement customer tools and programs to optimize customer experience, driving growth and retention for Omnicare.

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Customer Success Engineer, Cortex

Palo Alto Networks

Remote (Remote - USA - TX, Texas) Senior Level $112k - $182k/yr 2 Benefits 1 Perks
Posted 1 day ago

Skills

SIEM SOAR SOC XDR EDR Cloud Technologies Linux System Administration Python JavaScript Customer Relationship Management Technical Troubleshooting Security Operations Cross-functional Collaboration Technical Writing Enterprise Security Attack Surface Management

About the Role

Palo Alto Networks is seeking a Customer Success Engineer to join their team. This role involves supporting clients post-purchase, ensuring their success with security solutions, and optimizing their security infrastructure.

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Strategic Customer Success Manager

Docusign

Remote (UNAVAILABLE, UNAVAILABLE) Senior Level $119k - $179k/yr 3 Benefits 2 Perks
Posted 1 day ago

Skills

Customer Success Management Strategic Account Management SaaS Organizational Change Management ROI Measurement Project Management Stakeholder Influence Strategic Planning Salesforce Gainsight Commercial Acumen Business Intelligence Tools Consultative Guidance Cross-functional Coordination Executive Communication Customer Advocacy

About the Role

Docusign is a global company that helps customers accelerate business and simplify lives with its intelligent agreement management platform. The Strategic Customer Success Manager will drive adoption, business value, and revenue growth for enterprise customers by acting as a strategic advisor and internal advocate.

Pigment

Customer Success Manager, EPM - San Francisco, New York or Austin

Pigment

Hybrid (New York, Texas) Mid Level $150k - $165k/yr 1 Benefits 2 Perks
Posted 1 day ago

Skills

Customer Success Management Account Management Enterprise Account Management C-level Relationship Building SaaS Implementation Strategic Planning KPI Establishment Product Roadmap Collaboration Presentation Skills Customer Adoption Renewal Management Expansion Strategy

About the Role

Pigment is a rapidly growing SaaS company offering an AI-powered platform for business planning and performance management. As a Customer Success Manager, you will be a trusted advisor to enterprise clients, ensuring they maximize adoption and business value from the platform.

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Senior Customer Success Manager, Fed/SLED

Abnormal

Remote (Remote - USA) Senior Level $139k - $164k/yr 1 Benefits 2 Perks
Posted 1 day ago

Skills

Customer Success Management Strategic Account Management Enterprise SaaS QBR/EBR Delivery Risk Mitigation Cross-functional Collaboration Platform Adoption Account Health Monitoring Escalation Management Salesforce Jira Analytical Skills Problem Solving Executive Stakeholder Management Networking Technologies Security Products

About the Role

As a Senior Customer Success Manager, you will independently manage strategic customer relationships and ensure long-term value realization across a portfolio of mid-market and enterprise accounts. You will lead success planning, drive adoption and engagement, and mitigate risk while collaborating cross-functionally with Product, Engineering, Sales, and Support.

Horizon3 AI

Partner Customer Success Manager

Horizon3 AI

Remote (United States) Senior Level $140k - $160k/yr 3 Benefits 5 Perks
Posted 1 day ago

Skills

Customer Success Technical Account Management Channel Management Partner Enablement Cybersecurity B2B SaaS MSSP/MSP Business Models Vulnerability Management Red Teaming Relationship Management Salesforce Gainsight JIRA Confluence Presentation Skills Strategic Planning

About the Role

Horizon3.ai is a cybersecurity company focused on helping organizations proactively find and fix exploitable attack vectors with their NodeZero platform. This role involves leading the post-sales experience for managed service partners, acting as a strategic and technical advisor to ensure their success and drive platform adoption.

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Technical Account Manager - Central

Obsidian Security

Remote (Texas, USA, Texas) Senior Level $135k - $160k/yr 6 Benefits 2 Perks
Posted 1 day ago

Skills

Customer Relationship Management Cloud Security SaaS Security SaaS Administration API Integration Web Authentication Python Incident Response Threat Triage Log Analysis Data Correlation Technical Consulting Product Training Account Health Checks Quarterly Business Reviews Technical Communication

About the Role

Obsidian Security is a SaaS security startup transforming how businesses protect their applications. The Technical Account Manager will drive customer value by providing expert technical advice and acting as the customer's voice to product and engineering teams.

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Customer Success Engineer, Ohio Valley

Cribl

Remote (Columbus, Ohio) Senior Level $110k - $160k/yr 9 Benefits 2 Perks
Posted 1 day ago

Skills

Customer Advocacy Relationship Management Observability Data Pipeline Management Problem Solving Technical Advising Cross-functional Collaboration Strategic Planning Customer Success Management Data Engineering Cloud Computing Enterprise Relationship Building

About the Role

Join a fast-growing company building the telemetry infrastructure for the AI era, partnering with major enterprises to bridge AI ambition and infrastructure reality. As a Customer Success Engineer, you will be a technical advisor ensuring customers achieve business outcomes and adoption of Cribl solutions.

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Manager - Customer Success Operations

Duck Creek Technologies

Remote (Remote, SC, Massachusetts) Senior Level $75k - $134k/yr 12 Benefits 2 Perks
Posted 1 day ago

Skills

Customer Success Operations SaaS Implementation Change Management Stakeholder Management Data Analysis Business Consulting Problem Solving Cross-functional Collaboration Strategic Planning Relationship Building Customer Advocacy Workflow Optimization

About the Role

Duck Creek Technologies is a leading provider of intelligent solutions for the property and casualty insurance industry, enabling agile and intelligent operations through modern SaaS solutions. This role will optimize customer success operations to drive satisfaction, retention, and growth, acting as a key interface between customer-facing teams and internal technical organizations.

Elliptic

Mid-Market Customer Success Manager

Elliptic

Remote (New York, New York) Senior Level $100k - $130k/yr 1 Perks
Posted 1 day ago

Skills

Customer Success Management Account Management SaaS Renewals Churn Mitigation Strategic Account Planning Stakeholder Management Business Review Execution Pipeline Forecasting Commercial Negotiation Data Analysis Cross-functional Collaboration Consultative Selling AI Productivity Tools Risk Management Value Realization Expansion Strategy

About the Role

Elliptic provides solutions to prevent financial crime in the digital asset and cryptocurrency space, making it safe and accessible. This role focuses on managing a portfolio of mid-market APAC customers to drive retention, mitigate churn, and identify expansion opportunities as a strategic advisor.

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Customer Success Manager NOA Higher Ed. Southeast Region (USA Remote)

Turnitin, LLC

Remote (Dallas, Texas) Senior Level $77k - $129k/yr 5 Benefits 5 Perks
Posted 1 day ago

Skills

Customer Success Management Account Management SaaS EdTech Relationship Building Customer Retention Upselling Cross-selling Data-Driven Business Reviews Stakeholder Engagement CRM Proficiency Salesforce Gainsight Totango Presentation Skills Storytelling

About the Role

Turnitin is a global innovator in education, partnering with institutions to develop learning integrity solutions. This role focuses on driving customer retention and growth by securing renewals and identifying expansion opportunities within higher education accounts.

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Customer Success Manager NOA Higher Ed. Southeast Region (USA Remote)

Turnitin, LLC

Remote (Dallas, Texas) Senior Level $77k - $129k/yr 5 Benefits 5 Perks
Posted 1 day ago

Skills

Customer Success Management Account Management Customer Retention Upselling Cross-selling Relationship Building Data-Driven Business Reviews Stakeholder Engagement SaaS EdTech CRM Proficiency Salesforce Gainsight Totango Presentation Skills Storytelling

About the Role

Turnitin is a global education innovator partnering with institutions for over 25 years to develop learning integrity solutions. This role focuses on customer retention and growth within higher education accounts, driving product adoption and acting as the voice of the customer.

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Customer Success Manager NOA Higher Ed. Southeast Region (USA Remote)

Turnitin, LLC

Remote (Dallas, Texas) Senior Level $77k - $129k/yr 5 Benefits 5 Perks
Posted 1 day ago

Skills

Customer Success Management Account Management Relationship Building Renewal Management Upselling Cross-selling Data-driven Business Reviews Stakeholder Engagement CRM Proficiency Customer Advocacy Strategic Planning Communication Presentation Skills Storytelling Portfolio Management

About the Role

Turnitin is a global education innovator partnering with institutions for over 25 years to develop learning integrity solutions. This role focuses on driving customer retention and growth within higher education accounts by building trusted relationships and ensuring measurable value from their solutions.

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Customer Success Manager NOA Higher Ed. Southeast Region (USA Remote)

Turnitin, LLC

Remote (Dallas, Texas) Senior Level $77k - $129k/yr 5 Benefits 9 Perks
Posted 1 day ago

Skills

Customer Success Management Account Management SaaS EdTech Relationship Building Renewal Management Upselling Cross-selling Data-Driven Business Reviews Stakeholder Engagement CRM Proficiency Salesforce Gainsight Totango Presentation Skills Storytelling

About the Role

Turnitin is a recognized innovator in global education, developing learning integrity solutions for over 25 years. This role focuses on managing customer retention and growth within higher education accounts, driving product adoption and acting as the voice of the customer internally.

IntelliShift

Customer Success Manager

IntelliShift

Remote (Commack, New York) Mid Level $65k - $125k/yr 4 Benefits 1 Perks
Posted 1 day ago

Skills

Customer Success Management Account Management SaaS Consultative Selling Executive Presence Retention Management Renewal Forecasting Salesforce Relationship Building Strategic Engagement Customer Onboarding Cross-functional Collaboration Data Analysis Risk Mitigation Upselling Cross-selling

About the Role

IntelliShift is dedicated to creating a safer and smarter future for fleets with its unified platform. As a Customer Success Manager, you will be a trusted advisor, driving customer value and ensuring their success throughout their lifecycle.

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Cloud Technical Account Manager

Flexential

Remote (CO - Remote, Colorado) Senior Level $108k - $120k/yr 7 Benefits 1 Perks
Posted 1 day ago

Skills

Technical Account Management Project Management Colocation Infrastructure Change Management Incident Management Problem Management Customer Service Financial Acumen Roadmapping SLA Reporting Vendor Management Strategic Planning Technical Consulting Process Improvement Microsoft Excel Microsoft Word

About the Role

Flexential is seeking a Technical Account Manager to serve as the primary technical point of contact for strategic accounts, managing service delivery, technical issues, and solution implementation. This role drives customer satisfaction through SLA reporting, project leadership, and acting as a trusted technology advisor.

Versapay

Customer Success Manager, Merchant Services

Versapay

Remote (United States (Remote)) Senior Level $80k - $90k/yr 1 Perks
Posted 1 day ago

Skills

Customer Success Management Merchant Services Payment Processing SaaS Sales Account Planning Executive Business Reviews KPI Management Customer Retention ERP Integration Risk and Underwriting Chargeback Management Executive Communication Analytical Thinking Cross-functional Collaboration Customer Advocacy Payment Optimization

About the Role

Versapay transforms accounts receivable into a competitive advantage by automating processes and connecting finance teams, customers, and business systems. As a Customer Success Manager, you will manage long-term customer relationships, drive growth and retention for merchant services, and act as a trusted advisor to finance leaders.

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